Terms of Service DRAFT

Last updated: 2026 — these terms are draft and subject to owner review before publishing.

These terms govern the use of the Dopper's IT Solutions website and the AI and automation, web and hosting, business communications, managed IT, and related services we provide. By using this website or requesting our services, you agree to these terms.

1. Our services

We provide managed technology services and project work as described on this website. Details of each engagement — including the specific services, price, responsibilities, and timeline — are confirmed in writing before work begins. Nothing in these terms overrides a written agreement we make with you.

2. Quotes and payment

Pricing depends on the agreed scope and service model. The final price for your service is confirmed with you in writing before any work or billing begins. Payment terms are confirmed as part of your engagement. Late or non-payment may result in suspension of services after reasonable notice; we do not automatically terminate services for billing issues without human review.

3. Your responsibilities

• You confirm you have the right to use the domain name(s) associated with your service.
• You are responsible for the content on your website and for complying with applicable laws and our Acceptable Use Policy.
• You agree to keep the contact information we have for you current.
• You agree not to misuse our services or attempt to access systems you are not authorized to use.

4. Service availability

We aim to keep managed services available and reliable, but we do not guarantee uninterrupted or error-free service. Support windows, communication expectations, and any service-specific commitments are defined on the service expectations page and in your written agreement.

5. Backups and data

We maintain backups as described on our security and backups page. While we take care to protect your data, you are responsible for maintaining your own copies of content that is important to you. We are not liable for data loss that occurs despite reasonable safeguards.

6. Intellectual property

Your content remains yours. We do not claim ownership of the content you publish on your website. Our website content, branding, and materials remain ours.

7. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to our services is limited to the amount you paid us for the affected service period. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, except where prohibited by law.

8. Termination

Either party may end an engagement according to the terms confirmed in writing. Upon termination, we follow our termination procedure, including final backups, and we require human confirmation before any final action is taken. You can request a copy of your data within a reasonable period before the service ends.

9. Changes to these terms

We may update these terms from time to time. Material changes affecting existing clients will be communicated in writing.

10. Governing law

These terms are governed by the laws of the province in which we operate and the applicable laws of Canada, without regard to conflict-of-law principles.